Frequently Asked Questions

Click any question below to see the answer.

About Us

Q: What is OneHeartWeddings.com?

Most Popular Questions

Q: I am having trouble registering.
Q: Can I view your images before purchasing a subscription?
Q: How do I change my e-mail address and password?
Q: I can't log into my One Heart Weddings account. What's wrong?
Q: Will my Personal level subscription to One Heart Weddings automatically renew?
Q: How do I get a copy of the billing invoice for my subscription?
Q: Why can't I download? Where are the downloaded files?

Customizing My Stationery

Q: Can all designs on the site be customized online?
Q: Do I have to download special editing software?
Q: What are the system requirements for editing online?
Q: Can I create designs during my Free Trial?
Q: How do I edit the text?
Q: Can I change fonts, font size, or background color?
Q: If I click Save, where does it go?
Q: Why is there a watermark on my PDF?
Q: Why do the graphics on my PDF look different than the preview?
Q: Why did my PDF print smaller than expected?
Q: What do I do with the PDF?
Q: Why can't I download? Where are my downloaded files?
Q: What type of paper should I print my template on?

Customer Care

Q: I can't log into my One Heart Weddings account. What's wrong?
Q: How does the free trial work?
Q: How do I cancel my Free Trial?
Q: How do I register for a membership?
Q: Do I get unlimited access to One Heart Weddings during my subscription?
Q: How can I contact the One Heart Weddings Customer Service department?

Payment & Account Details

Q: How long does a subscription last and what is the price?
Q: What forms of payment does One Heart Weddings accept?
Q: Does One Heart Weddings offer refunds?
Q: Will my Personal level subscription to One Heart Weddings automatically renew?
Q: Can foreign customers, located outside the USA, purchase subscriptions?
Q: Does your site have any per-image fees?


Q: What is OneHeartWeddings.com?
A:
One Heart Weddings is the ultimate resource for DIY Brides who want beautiful, professionally designed wedding stationery for the fraction of the cost. We provide artwork and templates for virtually any wedding-related printed material you might need for your to edit online, download, and print at home or local printer.
When you subscribe to our site for a period of time, you get unlimited access to our art and templates for that duration.
Click here to start today!!!





Q: I am having trouble registering.
A:
There are a number of things that could prevent the registration from being completed. First, make sure you have entered all the required information on the registration page. If you are registering outside the United States, select "International" from the drop down menu in the State box. If you have entered any of the required information incorrectly, you should receive a red error message, telling you where your mistake is.

If you aren't receiving any errors when you press continue, but it will not go on to the next step, the likely cause is that cookies are not enabled in your web browser. Be sure to enable them in the options of your web browser. If you do not know how to enable cookies, we would encourage you to contact the manufacturer of the browser, or use a search engine to locate exactly how to enable them (An example of using a search engine to locate the information could be typing "enabling cookies in Internet Explorer" in the search box at Yahoo.com).

If this does not solve the registration problem, you may want to create a free e-mail account at either www.hotmail.com (Microsoft's free e-mail), www.yahoomail.com (Yahoo.com's free e-mail), or www.gmail.com (Google.com's free e-mail) and try signing up using that new e-mail address. They are free and are the most popular free e-mail accounts available.

Lastly, downloading a fresh web browser may solve the issue. Mozilla Firefox (if you are using a different web browser) from www.getfirefox.com is a great option. It is free and fully compatible with our site based on the default settings.




Q: Can I view your images before purchasing a subscription?
A:
Of course! Every image can be viewed as a larger image by simply clicking on it, even without signing up for a membership. In fact, our entire site can be browsed fully, again without the need to register with us.




Q: How do I change my e-mail address and password?
A:
It's easy! Login into your account and click on the "My Home" tab on the top of the page. Next, click on the "account info" icon to the right of your name. Click on the "edit" button and follow the steps. Remember that your password and e-mail address are case-sensitive, so be sure to keep that in mind if you change them.




Q: I can't log into my One Heart Weddings account. What's wrong?
A:
Login problems are usually caused by a variety of simple problems. Here are the top few:

1. Case Sensitivity
Your login (email address) and password are case sensitive. You must enter them EXACTLY the same way you did when your account was created. If you suspect that you had a typo in the email address you registered, please e-mail us at Login@OneHeartWeddings.com. If there was a typo in the password you entered, see #2 below. If both the email address and password you registered contain typos, you must contact us at Login@OneHeartWeddings.com to have the information edited.

2. Wrong Password
If you receive a "Wrong password. Click? for help" message when you try to Login, this means your email address was recognized, but your password was not. This is usually due to a typo in your password, either when you initially registered or when you tried to log in. If you wish to reset your password, click the Forgot Password? button under the Password field when logging in. An e-mail will be sent to your e-mail address containing a temporary password. Enter that temporary password exactly as it is written, not including the quotes around it. You will be prompted to change your password to something personal after you successfully log in.

3. Cookies
Like most commercial web sites, our site requires the use of browser "cookies." You must have browser cookies enabled in order to log in. If you do not know how to enable cookies, we would encourage you to contact the manufacturer of the browser, or use a search engine to locate exactly how to enable them (An example of using a search engine to locate the information could be typing "enabling cookies in Internet Explorer" in the search box at Yahoo.com).

4. Old Browsers
We encourage all of our members to have the latest version of their web browser installed, since many older browsers may not be as compatible with our site. If you are using MacOS, our site does not support versions of Netscape Navigator below 6.0. If you are using an earlier version of Netscape, you'll have to upgrade to a newer version, or a different MacOS browser, such as Internet Explorer 7, Apple Safari, or Mozilla Firefox.

One of these suggestions should solve your problem. If none of these suggestions work, please contact Login@OneHeartWeddings.com and provide the details of your login problem.




Q: Will my Personal level subscription to One Heart Weddings automatically renew?
A:
No. Once your Personal level subscription to One Heart Weddings expires, your account will simply deactivate. You will then be able to renew it the following time you log in. You will be prompted to update your billing details and will be able to have another terms of access to One Heart Weddings.




Q: How do I get a copy of the billing invoice for my subscription?
A:
Please send an e-mail to Invoice-Receipt@OneHeartWeddings.com including the first name, last name, and e-mail address that was used when you registered, and we will be more than happy to e-mail you a copy of the invoice.




Q: Why can't I download? Where are the downloaded files?
A:
If you are having trouble downloading Word documents or graphics from the site, there are a few things to check. First, verify that your web browser is allowing downloads. Check your browser's Security Settings. Medium or high security settings may prevent you from downloading files. Your pop-up blocker may also be blocking the "download" window that lets you save the file. To change your browser settings, open the settings menu called Tools, Internet Options, or Preferences. Also be sure that your web browser is up to date. We recommend the latest versions of Firefox, Safari, and Internet Explorer for best viewing.

Having trouble finding the file(s) you downloaded? Every time the download window pops open, the file saves to either the default save location or a location of your choice. On a PC, check the desktop and the username\documents\downloads folder. Each browser allows you to change the default download location; check the browser's Help section.

Finally, if you are having trouble downloading the PDF of a design, please keep in mind PDF files require a "reader" program to display. On a PC, your Internet browser probably uses Adobe Reader. If you get an error message, or if no PDF appears, your browser may be running an out-of-date version of the reader. Download the current version here. Alternatively, try installing another free reader program, such as Foxit. If the PDF is simply taking a long time to display, due to its high-resolution graphics, upgrading to the newest version of Reader may improve load time.




Q: Can all designs on the site be customized online?
A:
Not all of our designs can be customized online. Please look for the Personalize Online! button to see whether a design can be edited online. New ones are added daily, and all of our newest and most popular designs will be design ready.




Q: Do I have to download special editing software?
A:
No special software is required to edit the text on designs that have the Personalize Online option. But to modify graphics or backgrounds from our collection, you would need graphic editing software, such as Adobe Photoshop or Adobe Illustrator.




Q: What are the system requirements for editing online?
A:
The site works with both Macs and PCs. We recommend using the Firefox browser for best viewing. Also be sure you have the most recent version of Adobe Reader to view your customized design as a PDF. This free software is available from Adobe here.




Q: Can I create designs during my Free Trial?
A:
Using the Personalize Online option, you can edit and print designs during your Free Trial. However, only when you sign up for a full membership will the watermark be removed from the PDF. These PDFs do not subtract from the trial download limit.




Q: How do I edit the text?
A:
The sample copy for you to edit appears to the left of the preview image. Click in each text box to delete the sample copy & add your own. Then click the "Update Preview" button to see your new text reflected on the preview image.

If your copy is already written in another program, you can copy and paste into the edit boxes using keyboard shortcuts. To paste copied text, press ctrl + v on a PC, or command + v on a Mac. This is especially useful if your text contains special symbols or foreign letters.




Q: Can I change fonts, font size, or background color?
A:
Our stationery designs are developed by a team of professional designers who select background colors and fonts that work together as a cohesive design. Personalizing online only allows changes to the content, not the design. If you prefer different fonts than those shown in the sample, download the background version for maximum design flexibility. If you want to modify the background or graphics colors, you will need graphic editing software, such as Adobe Photoshop or Adobe Illustrator.




Q: If I click Save, where does it go?
A:
Designs you have edited online will be saved to your My Home page on the site. You can make changes at any time by reopening the design from your My Home page. If you want to save a copy to your desktop too, select download pdf, then save the PDF to your computer.




Q: Why is there a watermark on my PDF?
A:
Watermark-free PDFs are only available to full members. When you complete your membership sign up, you'll be able to print your saved designs with no watermark.




Q: Why do the graphics on my PDF look different than the preview?
A:
Our stationery designs contain high-resolution graphics. The free versions of Adobe Reader used to view the PDF may not preview these graphics with complete accuracy. Be sure to use the most current version of Adobe Reader, and always print a sample to view the final version. You'll find the quality of our graphics are suitable in the final printed format.




Q: Why did my PDF print smaller than expected?
A:
Check your printer settings. When you click the Print button in Adobe Reader, there are options for Page Scaling. If your printer is set to "Shrink to Printable Area" the design may print smaller than the original. Change your Scaling settings to "None".




Q: What do I do with the PDF?
A:
Site members can download unlimited copies of their custom designs as high-resolution PDF files. You can save this document to your computer to print from home, or send the file to a local print shop for highest-quality printing. Post it to Facebook or your personal website, or share your PDF by email.




Q: Why can't I download? Where are my downloaded files?
A:
If you are having trouble downloading Word documents or graphics from the site, there are a few things to check. First, verify that your web browser is allowing downloads. Check your browser's Security Settings. Medium or high security settings may prevent you from downloading files. Your pop-up blocker may also be blocking the "download" window that lets you save the file. To change your browser settings, open the settings menu called Tools, Internet Options, or Preferences. Also be sure that your web browser is up to date. We recommend the latest versions of Firefox, Safari, and Internet Explorer 8 for best viewing.

Having trouble finding the file(s) you downloaded? Every time the download window pops open, the file saves to either the default save location or a location of your choice. On a PC, check the desktop and the username\documents\downloads folder. Each browser allows you to change the default download location; check the browser's Help section.

Finally, if you are having trouble downloading the PDF of a design, please keep in mind PDF files require a "reader" program to display. On a PC, your Internet browser probably uses Adobe Reader. If you get an error message, or if no PDF appears, your browser may be running an out-of-date version of the reader. Download the current version here. Alternatively, try installing another free reader program, such as Foxit. If the PDF is simply taking a long time to display, due to its high-resolution graphics, upgrading to the newest version of Reader may improve load time.




Q: What type of paper should I print my template on?
A:
All of our stationery templates are designed to print on 8.5x11 white or cream cardstock.




Q: I can't log into my One Heart Weddings account. What's wrong?
A:
Login problems are usually caused by a variety of simple problems. Here are the top few:

1. Case Sensitivity
Your login (email address) and password are case sensitive. You must enter them EXACTLY the same way you did when your account was created. If you suspect that you had a typo in the email address you registered, please e-mail us at Login@OneHeartWeddings.com. If there was a typo in the password you entered, see #2 below. If both the email address and password you registered contain typos, you must contact us at Login@OneHeartWeddings.com to have the information edited.

2. Wrong Password
If you receive a "Wrong password. Click? for help" message when you try to Login, this means your email address was recognized, but your password was not. This is usually due to a typo in your password, either when you initially registered or when you tried to log in. If you wish to reset your password, click the Forgot Password? button under the Password field when logging in. An e-mail will be sent to your e-mail address containing a temporary password. Enter that temporary password exactly as it is written, not including the quotes around it. You will be prompted to change your password to something personal after you successfully log in.

3. Cookies
Like most commercial web sites, our site requires the use of browser "cookies." You must have browser cookies enabled in order to log in. If you do not know how to enable cookies, we would encourage you to contact the manufacturer of the browser, or use a search engine to locate exactly how to enable them (An example of using a search engine to locate the information could be typing "enabling cookies in Internet Explorer" in the search box at Yahoo.com).

4. Old Browsers
We encourage all of our members to have the latest version of their web browser installed, since many older browsers may not be as compatible with our site. If you are using MacOS, our site does not support versions of Netscape Navigator below 6.0. If you are using an earlier version of Netscape, you'll have to upgrade to a newer version, or a different MacOS browser, such as Internet Explorer 7, Apple Safari, or Mozilla Firefox.

One of these suggestions should solve your problem. If none of these suggestions work, please contact Login@OneHeartWeddings.com and provide the details of your login problem.




Q: How does the free trial work?
A:
When you sign up for our free trial, you get access to One Heart Weddings for 7 days. During your free trial period, you can download any two Clip Art and Border designs for free as well as create personalized samples of any template, view online and print (watermarked during trial). Start Your Free Trial .




Q: How do I cancel my Free Trial?
A:
To cancel your free trial, simply log in to your account and click the "cancel trial" link. Follow the steps and your trial will be cancelled. If you do not see the "cancel trial" link, it may mean that the 7 day trial period has ended, the subscription rate has been charged to the supplied credit card, and your full time membership has begun.




Q: How do I register for a membership?
A:
On the main home page, or any of the others, you'll see a link that reads Start Your Free Trial . Click that, fill out the form, and you're ready to begin the Free Trial membership.




Q: Do I get unlimited access to One Heart Weddings during my subscription?
A:
Once you are a fully subscribed member, you can download as much content as you would like, from all over the site. However, we limit downloading to 100 pieces of content within a 24 hour period. This policy was instituted as a security measure only after widespread attempts by hackers to download our entire image library. If you see images that you'd like to download in the future, feel free to mark them as "favorites" and we'll have them saved for you. If you find yourself up against the download limit and have a critical need for a few more downloads, we'll try to help if you send an email to Contact@OneHeartWeddings.com.




Q: How can I contact the One Heart Weddings Customer Service department?
A:
You can contact the Customer Service department via e-mail at support@OneHeartWeddings.com. This is the most effective method since we can correspond back and forth with you any time.




Q: How long does a subscription last and what is the price?
A:
A subscription to One Heart Weddings lasts for 1 year and costs $39.95. During the 1 year time period, you have access to our templates and downloading as many images as you would like for personal non-commercial use. For more information on usage terms, please visit the Terms Of Use.




Q: What forms of payment does One Heart Weddings accept?
A:
We accept Visa, Master Card, Discover Card, and American Express. We will also accept checks if you do not have access to a credit card. For a mail order form, or for other payment possibilities, please contact the Billing department at Billing@OneHeartWeddings.com.




Q: Does One Heart Weddings offer refunds?
A:
Yes, in certain cases. Since our content can be easily downloaded and copied, we have no way of controlling whether or not someone who requests a refund has already downloaded and used our product. This is part of the reason we offer the Free Trial. In certain circumstances, we will issue a refund, but at our own discretion, case by case. If you would like to see if a refund is possible based on your account usage, please send us an e-mail at Billing@OneHeartWeddings.com.




Q: Will my Personal level subscription to One Heart Weddings automatically renew?
A:
No. Once your Personal level subscription to One Heart Weddings expires, your account will simply deactivate. You will then be able to renew it the following time you log in. You will be prompted to update your billing details and will be able to have another terms of access to One Heart Weddings.




Q: Can foreign customers, located outside the USA, purchase subscriptions?
A:
Yes. Since we use credit cards for purchases on our site, customers from any country can purchase subscriptions on our site, and your credit card company will automatically convert your currency into ours using the current rate of exchange. You can use a currency converter web site, such as the following site: www.XE.com, to find out current rates.

Remember that currency conversion programs are just approximate because currency values often fluctuate every minute, so we encourage you to contact your banking institution for an exact rate at the time of purchase.

PLEASE NOTE: Our registration process requests a State in one of the drop down box fields. If you are registering outside the United States, select "International" from that drop down menu in the "State" box and you will be able to fully register for a membership.




Q: Does your site have any per-image fees?
A:
No. Once you purchase a full subscription to our site, you may download as many images as you wish without any additional fees. This is a much more flexible system than charging a per-image fee, because you can download and preview as many actual images as you wish before deciding on your final image.

During the trial however, you are restricted to two pieces of content to download.



Customer Service, email contact@oneheartweddings.com.

One Heart Weddings

One Heart Weddings
239 NW 13th Ave. #301
Portland, OR 97209